US Shipping Delays – Important Information

Important Notice for US Customers

We want to be fully transparent with our US customers about the current shipping situation. Please note that the information below applies depending on the shipping method you chose at checkout.

Standard Shipping (Economy / Slower Option)

If you selected our standard/economy shipping option, please be aware that shipments to the United States are currently subject to significant delays due to recent changes in US import regulations and increased customs processing times.

  • Delays of 4 to 6 weeks or more are currently common for shipments entering the US through customs.
  • Your tracking may show no movement for several weeks — this is normal and does not mean your package is lost.
  • Based on our experience, packages do arrive, even after extended periods of tracking silence.

Express Shipping (Fast Option)

If you selected our express/fast shipping option, your order is much less affected by these delays. Express shipments to the US typically arrive in 1 week or less and clear customs significantly faster.

If you are concerned about delays, we recommend choosing express shipping for future orders.

Our Refund Policy for Delayed Standard Shipments

We understand this situation is frustrating, and we appreciate your patience. Please note the following regarding refunds for US-bound orders sent via standard shipping:

  • We will not process refunds for delayed shipments until at least 2 months (60 days) have passed from the date of shipment, with no new tracking update during that period.
  • If your package has not arrived and there has been no tracking update after 60 days from the shipping date, please contact us and we will investigate and resolve the situation.

Why Is This Happening?

Recent changes to US import laws have led to a significant increase in customs inspections and processing times. This is affecting standard international shipments from all sellers, not just us. Express shipments use different customs channels and are largely unaffected. We are monitoring the situation closely and will update this page as things evolve.

Thank You for Your Understanding

We truly value your support and are doing everything we can to get your order to you as quickly as possible. If you have any questions, please don't hesitate to reach out to us.