Shipping policy
Last updated: 9 October 2026
This policy explains how Lovely Stickers processes, dispatches and delivers orders.
1. Order processing
Most Lovely Stickers products are made to order and may need to be printed, cut, laminated or otherwise prepared before dispatch.
Processing times vary depending on the product, quantity, customisation requirements, design work and current workload.
The applicable production or dispatch estimate is displayed where available before the order is placed.
Processing times do not normally include weekends, French public holidays or carrier transit time.
2. Delivery address
Orders are shipped to the delivery address entered by the customer during checkout.
The customer must check that the recipient name, street, building number, apartment information, postal code, city and country are complete and correct.
If an address error is identified before dispatch, please contact us immediately at info@lovelystickers.com.
We cannot guarantee that an address can be changed after an order has entered fulfilment or has been transferred to the carrier.
3. Shipping methods
Available shipping methods and prices are displayed during checkout according to the destination and contents of the order.
Depending on the destination and products, available methods may include untracked mail, tracked mail, standard parcel delivery, collection-point delivery or express delivery.
Not every shipping method is available for every product or destination.
4. Estimated delivery times
Delivery periods shown at checkout are estimates supplied according to the selected method, destination and available carrier information.
Unless expressly described as guaranteed, an estimated delivery date is not a guaranteed appointment.
International deliveries may take longer because of customs processing, local postal delays, security controls, exceptional demand or disruption affecting the carrier network.
Mandatory consumer rights relating to delayed or failed delivery remain unaffected.
5. Tracking
Where the selected shipping method includes tracking, the tracking information will be sent by email once it becomes available.
Tracking events are generated by the carrier and may occasionally appear late, remain unchanged for several days or be incomplete.
An absence of recent tracking events does not necessarily mean that the parcel has been lost.
6. Free shipping from €70
Free shipping is available to all destinations we serve when the merchandise subtotal reaches €70, including VAT where applicable, and an available shipping method normally costs less than €9. Shipping charges do not count towards the €70 minimum.
The same rule applies to all products, including seat decal kits, large kits and mixed orders. Collection-point delivery can therefore be free when it meets these conditions.
Only qualifying delivery methods are free. A method normally priced at €9 or more remains payable in full, even when the order exceeds €70. Available methods depend on the delivery address and the contents of the order and are confirmed at checkout.
For orders in another currency, Shopify converts the €70 minimum and the eligible shipping-rate limit into the checkout currency. These amounts vary with the exchange rate; €70 does not mean US$70.
This offer cannot be combined with product, order or other shipping discounts, including the newsletter first-order discount. The applicable offer and final shipping charge are shown at checkout.
7. Customs duties and import taxes
Orders delivered outside the European Union or another applicable tax area may be subject to customs duties, import taxes, brokerage charges or local administrative fees.
Unless those charges were expressly collected during checkout, they are payable by the recipient and are not controlled by Lovely Stickers.
The customer is responsible for checking local import restrictions and charges before ordering.
8. Delayed parcels
If a parcel has not arrived within the estimated delivery period, please:
- check the tracking information where available;
- verify the delivery address on the order confirmation;
- check with household members, neighbours, reception desks and collection points;
- contact the local carrier where appropriate;
- contact us at info@lovelystickers.com.
We may ask the customer to confirm the delivery details or complete a carrier declaration before an investigation can be opened.
9. Lost parcels
If a parcel appears to be lost, Lovely Stickers will investigate the issue with the carrier.
The customer must provide reasonable cooperation and any declaration or information required for the carrier investigation.
Where the parcel is confirmed lost, or where the applicable circumstances reasonably justify treating it as lost, we will provide an appropriate solution in accordance with the customer’s statutory rights. This may include replacement or refund.
10. Damaged parcels
If a parcel or product arrives damaged, please contact us as soon as reasonably possible at info@lovelystickers.com.
Please retain the product, packaging and shipping label and provide clear photographs of:
- the external packaging;
- the shipping label;
- the internal protection;
- the damaged product.
These items may be required for the carrier claim and to determine the appropriate replacement or refund.
11. Parcels marked as delivered
If tracking shows that a parcel was delivered but it cannot be located, the customer should first check with household members, neighbours, reception areas, safe places and the local carrier.
The customer should then contact us promptly so that the available delivery information can be reviewed.
A carrier delivery scan does not automatically remove any mandatory consumer right where the parcel was not actually received.
12. Incorrect, incomplete or inaccessible addresses
Where delivery fails because the customer supplied an incorrect or incomplete address, failed to provide required access information or did not collect the parcel, the parcel may be returned to Lovely Stickers.
After the parcel is returned, we will contact the customer to determine whether reshipment or another solution is appropriate.
Where the delivery failure was caused by incorrect customer information or failure to collect the parcel, reasonable reshipping or return costs may be charged, to the extent permitted by law.
13. Refused parcels and unpaid customs charges
If a parcel is refused or returned because the recipient did not pay applicable import duties or customs charges, the order will be reviewed once the parcel has been returned to us.
Any refund may take account of non-refundable shipping, return, customs or carrier costs where permitted by applicable law.
This does not affect statutory rights where the parcel was refused because it was damaged, incorrect or non-conforming.
14. Split shipments
Large or mixed orders may occasionally be dispatched in more than one parcel.
Where this occurs, the customer may receive more than one dispatch notification or tracking number.
15. Transfer of risk
For consumer orders, the risk of loss or damage remains with Lovely Stickers until the customer, or a third party designated by the customer, physically receives the products.
If the customer independently appoints a carrier that was not offered by Lovely Stickers, the risk may transfer when the products are handed to that carrier.
16. Contact
For shipping questions, contact:
info@lovelystickers.com
Please include the order number.